What should I do in case of an incomplete or wrong order?
We find it very annoying if something goes wrong with your order. To help you in the best possible way, we ask you to contact us through the contact page.
Where can I find my invoices?
After placing your order you will receive an order confirmation via email. In the attachment to this email you will find the invoice of your order. As soon as you…
What are the payment options at MonPhill’s?
Pay your purchases easily with iDeal, Credit card (Mastercard, Visa or American Express) or with your PayPal account. Do you prefer to pay afterwards? Then choose Klarna. Up to an…
Will I get an order confirmation?
Did you place an order on www.monphills.com? Then you will receive an order confirmation via e-mail within 24 hours after payment. Did you not receive this email after 24 hours? Please…
How can I place an order?
You start on the homepage. This is the first page you see when you come from a social media platform on our site, come from a search engine (Google, Bing…
How can I change my shipping address?
Unfortunately it is not possible to change your shipping address. An alternative is to cancel the order and place a new order. Please note that your current order may not…
How can I cancel my order?
In order to provide you with a better service, MonPhill's will start processing your order immediately after it is submitted. It is best to contact us through the contact page…
Do you offer free delivery/shipment?
We offer FREE delivery to the following European countries: Belgium, Denmark, Germany, France, Italy, Luxemburg, The Netherlands, Austria, Spain and Sweden. For all countries within the EU a rate of:…