Do you offer free delivery/shipment?
We offer FREE delivery to the following European countries: Belgium, Denmark, Germany, France, Italy, Luxembourg, Netherlands, Austria, Spain and Sweden.
For all countries within the EU a rate of: €3,- applies.
For all countries outside the EU a rate of: €14,- applies.
When can I expect my package?
For the countries The Netherlands and Belgium: ordered today, delivered the next working day.
For the other countries within the EU: 3 to 9 working days.
For countries outside the EU: 7 to 15 working days.
We do our best to deliver the packages as soon as possible at the shipping company.
When the order is shipped, you will receive via email with a tracking link (it can take up to 24-48 hours to update).
Please note that due to the Covid-19 outbreak, orders going to certain areas may be delayed.
My article arrived damaged. What should I do?
We understand that you may receive damaged items as a result of transportation. If a product is defective or damaged, you must report this in person within 7 days of delivery or receipt of the order. If the product is considered defective, MonPhill’s will replace the product at no additional cost for the customer. Please contact [email protected] or call +31 (0) 416-537305
How can I cancel my order?
In order to provide you with a better service, MonPhill’s will start processing your order immediately after it is submitted. It is best to contact [email protected] and we will quickly get started to cancel the order.
How can I change my shipping address?
Unfortunately it is not possible to change your shipping address. An alternative is to cancel the order and place a new order. Please note that your current order may not yet be in the shipping process. You can check this in the emails you receive stating that the package is ready for shipment. As a consumer you always have the right to return the product within 14 days without reason, if unused. See the return policy for more information.