All products purchased from MonPhill’s are covered by the legal warranty. This means that a product must do what the customer can reasonably expect from it.
We would like to draw your attention to the fact that strong detergents can seriously damage the brushes. Therefore, do not use dishwasher detergents, strong shampoos or the anything like that. Should it be concluded after inspection that the brushes have been cleaned incorrectly, the guarantee on the brush head(s) concerned will be voided. Please refer to FAQ “How can I best clean my brushes?” for more information.
In case of warranty, a clear distinction is made between user damage and manufacturing defect. In case of user damage, the James Retractable Brush is broken by its own fault. In this case the repair costs are for the customer. In case of a manufacturing defect, the costs will be paid by MonPhill’s. However, always keep the proof of purchase, the invoice and possibly the delivery note. In case something happens, you will have to provide these documents.
If there is something wrong with the product you bought at MonPhill’s, we will do our utmost to solve it as soon as possible. This means that MonPhill’s will arrange for the product to be repaired or replaced if there is a manufacturing defect. MonPhill’s will take care of the cost of the service, parts and labour and will make sure the product gets back to you. If the product cannot be repaired, we will do our best to offer you an alternative solution.