Can I pick up my package?

Yes, you can also pick up your package at the transport company pickup point. After entering your address during the ordering process, you will be given the option to choose a transport company pickup point, depending on which company you choose.

In the mail, after payment has been made, it will be further explained when your package will be available at the pick-up point in question. Bring proof of identity, so that someone else cannot collect your order. If you are not able to pick up your order yourself, you can arrange for someone else to pick it up. The person who picks up your parcel needs to identify themself, but also needs to show a copy of your identification. He/she will also be asked for your address details.

Your order will be ready until 7 days after the indicated pickup date. Uncollected parcels will be returned to MonPhill’s after those 7 days and processed as a return.